Thread: Second V+ box - £150 insall - surely they are joking !?
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Old 17-11-2009, 11:30   #4
RobboEdin
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Re: Second V+ box - £150 insall - surely they are joking !?
Quote:
Originally Posted by jbrennand View Post
Just called CS and asked about upgrading my VIP package. I have x1 V+ box and 2 standard boxes and just want to swap one of those for a second V+. "That's £150 for installation", she said! Gobsmacked, I ended the call very quickly at that point - before even asking about any subscription charges ! A calming cup of coffee later and a visit to the Sky website suggests to me that Sky wont be any cheaper and I want to keep the Broadband with VM anyway.

So - why the exorbitant charge - what's involved technically?

Anyone managed to have it waived by threatening to leave ?

Any other ideas welcomed.

Cheers John
If you are a VIP customer, what you have been told is simply WRONG.

To swap one of your existing V boxes for a V+ will be £35 one-off install charge and then an extra £10 per month over what you are currently paying.

Standard VIP is now £89.50 per month. With your additional V box, you should be paying £94.50 and when you swap this for a V+, you should pay £104.50 per month.

It is true for those not on VIP (or XLPlus) that the installation charge for a second V+ is £150.
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