Quote:
Originally Posted by CAROLW
Has anyone actually been repaid the extra cost to stay in the hotel. I received the refund of the original cost 2 weeks ago but not the extra money. They also gave me my birthday gift last week (£5) so are obviously still trying to get my custom.
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Legally do they have to unless ordered by a court?? They've repaid the amount owed on the contract you had with them through their cancellation of the service, and the extra money paid is a contract between you and the hotel. If roomsnet pay it back then it'd be purely compensation and not monies owing.