[broadbandking]

Legally you don't have a leg to stand on, not matter what the person said you don't have proof, VM sent you a contract letter to advise you and thats all they need to do, cancelling the direct debit is not going to solve this just create more of a head ache for you, please don't think I agree with VM because from what you said they are wrong, moral don't come into it, they will get there money unless you can speak to a manager or head office and come to a agreement.