Am I the only person that has had nothing but trouble with virgin medial from day one?
I've had cancelled engineer visits, engineers who have obviously done no training in their lives, the most unstable internet connection you can imagine, the most unstable tv you can imagine.
After loads of problems I asked for a V+ box free of charge as their standard boxes are as useful as a chocolate fireguard. They agreed to do so to prevent me from cancelling all my services.
They installed it, then sent me a letter saying I had to pay for it. I complained, they said the letter was a standard letter sent out and I could ignore it, I would not be billed. I then get a bill, which included the price of the V+ box. I complained, they removed it from my bill. I then got a letter saying I had an extended 12 month contract. I complained, they put a note on the system saying I wouldn't be held to it. Now, I get my bill through, with a carried forward balance of £59 (my payments go out by direct debit, and the bill shows my payment having gone out, as does my bank statement). I've been charged a £10 late payment fee (I haven't missed any payments, it went out by direct debit), and I've now got a bill for £134.
I'll be calling them tomorrow to cancel my contract immediately. I don't care if my current contract runs until January, they've breached the contract by being a complete bunch of numpties. Do they actually have any staff that know what they're doing. No, seriously, have any of their staff had any training whatsoever?
I'll also be suing them for the stress caused by their continued incompetence. I'm about to cancel my direct debit and they're not getting another payment out of me.
