Originally Posted by clip29

I'm a receptionist of hotel in Catalonia, Spain, and last summer i had to stand some complaints and rows from some guests who arrived in the hotel and were adviced that their reservation was cancelled by their travel agency (this summer it was roomsnet). Sometimes we had available rooms for them if they wanted to stay with us, paying directly to the hotel. Anyway i'd like to tell u that we'd like u to get some information about your business with your agencies because it's not our fault if they work bad, then we have to stand (and shut up) your complaints as if it were our fault. Some irish guests blamed me because they thought that their money was in the hotel's account (???) and that we didn't want to host them. Oh, of course, u were scammed and now your money is ours... come on!!

Please, get some information about your agencies and stop blaming us for them. It's your travel agency that must advice u if there is any problem! I repeat: if they are not serious, it's not our fault!!