Hi Rob, yes it was a fault with the electric supply to the whole neighbourhood and I will be taking the issue up with them. To be honest the finger of blame is not foremost in my mind, I just want everyone to know that potentially the coax cables to our boxes can burn. It was just lucky that we were awake and also in the house at the time. I also wonder whether the necessary isolators were in place for our install and I will ask the engineer when he gets here.
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Originally Posted by Rob
If there was a fault with the mains power supply to the house - evidenced by your showing the vlotage was fluctuating widely, lights were dimming etc. then it is the mains wiring that will have been suspect. In turn that faulty mains wiring could have caused damage to other cabling which would not normally carry large current.
You do of course need virgin to check what has been damaged with their installation, including all cabling, modems and set top boxes. They should also check that the necessary isolators are in place.
But I would be pointing the real blame at the electricity supply. Was it a fault in the mains network? If so require the electric board to confirm your wiring has not been damaged and you'll probably be claiming against them for any appliances damaged or other costs you incurred.
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