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MovedGoalPosts · 13-11-2009, 11:33

If there was a fault with the mains power supply to the house - evidenced by your showing the vlotage was fluctuating widely, lights were dimming etc. then it is the mains wiring that will have been suspect. In turn that faulty mains wiring could have caused damage to other cabling which would not normally carry large current.

You do of course need virgin to check what has been damaged with their installation, including all cabling, modems and set top boxes. They should also check that the necessary isolators are in place.

But I would be pointing the real blame at the electricity supply. Was it a fault in the mains network? If so require the electric board to confirm your wiring has not been damaged and you'll probably be claiming against them for any appliances damaged or other costs you incurred.

13-11-2009, 11:33	#2
MovedGoalPosts Inactive Join Date: Jun 2003 Location: 127.0.0.1 Age: 62 Posts: 15,868	Re: Burnt Cable! If there was a fault with the mains power supply to the house - evidenced by your showing the vlotage was fluctuating widely, lights were dimming etc. then it is the mains wiring that will have been suspect. In turn that faulty mains wiring could have caused damage to other cabling which would not normally carry large current. You do of course need virgin to check what has been damaged with their installation, including all cabling, modems and set top boxes. They should also check that the necessary isolators are in place. But I would be pointing the real blame at the electricity supply. Was it a fault in the mains network? If so require the electric board to confirm your wiring has not been damaged and you'll probably be claiming against them for any appliances damaged or other costs you incurred.