Quote:
Originally Posted by newnhak
Hi moldova
I have rung and they are going to escalate it to get the 'xxxx@ntlworld.com' email address migrated. They said to wait a week before trying it again.
I wasn't clear on whether it would just work from that point or it will need re-registering but I will give it a week and see
Thank you for putting me on the right track
K
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Sounds like you have an "orphaned" email address that they will need to get IT to resolve.