After my experience the other day I was going to move my BT line to Sky and get Sky Talk, but it occurred to me that BT might want to charge me all sorts of cancellation charges if I ordered a line from them, and then moved it to sky a couple of weeks later. So I never actually proceeded.
I had a look at the sky site and saw this ;
Quote:
We can help you get a BT line
If you're a Sky TV customer and you currently have your phone service with a cable or unbundled provider, then Sky may be able to arrange to activate a BT compatible line for you. We'll handle all aspects of your line activation with BT Openreach so you don't need to worry about it. Plus we'll also try to keep your existing phone number to ensure minimum disruption.
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(
http://www.sky.com/portal/site/skyco...ts/skytalk/why)
So I ring Sky and ask about doing this. Easy you would think ? but no.
They argue black & blue that I need an existing BT line - so I point them to this page and they say "
but that still means you need a BT line" .. NO IT DOESNT, It clearly states you will handle getting one activated for me. "
No Sir thats not what it says". How blind are they ? which part of "
We'll handle all aspects of your line activation with BT Openreach so you don't need to worry about it." do they not understand.
These people clearly have no idea about the services they advertise. The person spent 10 minutes trying to argue it doesnt say what it clearly does. Im now waiting for the "manager" to ring me back (yeah, we'll see if that happens).
You would think sky would want to help me take their service (like their web site states) instead they seem set on arguing themselves out of it.
Come back VM, all is forgiven.