Quote:
Originally Posted by bonzoe
Since the OP did not say that another phone had been tried, I said that it is an assumption.
You are correct, the engineer should try another phone, but engineers don't ALWAYS do that which they SHOULD.  |
In the case of a phone issue I would expect the engineer to use a test handset as otherwise the is no way a diagnosis could be said to have been done.
If my phoneline was at fault and he did not check it with his own handset I would ask why not.