Hi
I was referred here from another forum as they thought you may be able to help - I would be grateful for any ideas as I am really stuck now.
I have not been receiving emails since 2 Nov. I have rung Virgin tech support twice
Call 1 - they thought the prob was I had too many emails in my inbox (I am sure I didnt).
Call 2 - they thought I was using the wrong password (but I can send email just not receive amd the password I have used is the one in self care)
I have always used the same email address. Last week when I went to use Windows mail it wanted my user name and password. I couldn't remember this so I went onto the virgin site and using my account number I was able to log on and get my user name and reset my password.
I put that into windows mail but still no emails. If I send an email it is received ok and it says the sending email address is
xxxx@ntlworld.com (this is the email in my account settings and my usual email address)
But I cannot receive emails unless I send it to
username@ntlworld.com (I am guessing this is a default email address on my account?)
The problem is I have never used and dont want to use
username@ntlworld.com.
I have always used the first address - and this is the one everyone has
Please help - I have no idea what to try next as tech support really dont seem to understand my issue
Thanks
K