[punky]

I go back and forth on this but I do think that its right for the woman to be upset. There's no way i'd send out a condolence card like that, let alone had I been implicated in the person's death. Spelling comfort as "cumfurt" and "you family" is bad enough, but misspelling a person's name or scribling over a mistake instead of re-writing is unforgiveable. Its not like he couldn't get someone to proof-read his letters.

It isn't just the writing as wlel, he read the name out wrongly.

To me, the man is just clown. Someone said "if this is the amount of care he puts into writing letters to the families of victims, then its no wonder the wars in Afghanistan and Iraq were so badly managed". Quite.