Paul

Well it just gets better.

No one is coming today -the system "automatically" removed my appointment when a supposed issue in NG16 was fixed (what issue ?).

Did they contact me to find out if my problem was fixed ... NO.

First time I asked why, it was because "your number was busy".

Thats bull - first i've not had any calls in the last few days, and second, it diverts to answerphone on busy, so they could have left a message.

Next, the tech decides that an engineer shouldnt be needed, the "signals" he has sent should fix it in an hour or two... Yeah right, at this point I was getting very ****ed off, and asked for a manager. Apparently he was busy and would ring me back.

So, 20 minutes later, he [the manager] did ring (I know, I was surprised as well).

He once again checks and decides the modem is fine, but the "signals" are not doing what they should. An engineer would be needed (great, back to square one).

I asked why the previous one was cancelled without checking the fault was fixed. Got the same answer, except that this time I was sent a text message telling me of the cancellation. What ?? You dont have my mobile, so how could you do that ! and even if you did, you should ring me and confirm, not rely on text.

So moving on, he cant book one now until wednesday morning, another two days without service. Getting beyond a joke now. Nottingham used to be good, but now it seems its gone downhill with the rest.

At least they offerered me a £15 refund, but thats not really the point, this is a shambles, a week without service, appointments auto cancelled without even checking if the fault is fixed.

My phone line is booked to move to BT on Nov 16th. I was planning on just using the free Sky BB as a backup, but after the way this episode has panned out, Im now considering having their higher speed and dumping VM. Something that had never previously crossed my mind. I have little tolerance for crap service from anyone.