[Mayhem]

Well it came back on earlier today, no engineer visit and no contact from VM.
Guess I'll never know the cause or get an apology, I never did find anything about the service outage on their website but there ya go. Typical VM, never admit liability.

I'm just sick of hearing the same excuses everytime I call to report a problem. Are you listening VM - STOP BLAMING YOUR CUSTOMERS EQUIPMENT BEFORE YOU'VE EVEN BOTHERED TO DIAGNOSE IT.

There's nothing wrong with either my desktop or my laptop and certainly not my Netgear router either. I know how to configure my gear, I do it for my job, I work for communications services company and if I treated our customers in the same patronising way some of your staff have treated me, well I'd be looking for a new job for a start.

AND FYI I ALREADY TRIED REBOOTING IT SEVERAL TIMES BEFORE I EVEN EFFIN' CALLED YOU.

Bring customer services back to the UK and get some competent staff.