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dcclanuk · 07-11-2009, 10:13

All working now. Very annoyed, but it would be nice if VM re-imbursed the customers for the loss of service in some way- more than the 2 days worth of disruptions worth. But knowing VM, we won't even get the 2 days worth of service refunded.

I won't even bother trying to get the £2/£3 back. My time is more valuable than that, as it is not worth the possible hours of hassle. I say hours, as I know someone that tried to call Tech Support, but after being told "30 mins wait" 3 times, as soon as the call reaches 1 hour, it disconnects automatically, so they wasted 3 hours. After that they just phoned retentions and cancelled all their services. Good going VM!

07-11-2009, 10:13	#11
dcclanuk Inactive Join Date: Jan 2006 Location: London, HA0 Age: 38 Posts: 1,031	Re: Service Outage in NW London? All working now. Very annoyed, but it would be nice if VM re-imbursed the customers for the loss of service in some way- more than the 2 days worth of disruptions worth. But knowing VM, we won't even get the 2 days worth of service refunded. I won't even bother trying to get the £2/£3 back. My time is more valuable than that, as it is not worth the possible hours of hassle. I say hours, as I know someone that tried to call Tech Support, but after being told "30 mins wait" 3 times, as soon as the call reaches 1 hour, it disconnects automatically, so they wasted 3 hours. After that they just phoned retentions and cancelled all their services. Good going VM!