Quote:
Originally Posted by graf_von_anonym
.... Because of perception-warping artifacts of management nonsense like Six Sigma and ISO9000 .....
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Brilliant expressiveness. Peops should have a read of this:
http://www.improvementandinnovation....vans-virgin-me
Here is a highlighted excerpt, with a question from the interviewer (January 2009):
Is the programme at Virgin Media a pure Six Sigma programme?
It’s a process excellence and improvement programme based very strongly at the moment on Lean. It’s a brand new programme; I started last January, and I was recruited to bring in Six Sigma. However, after I had a look, it was obvious to me that it was too early for this approach because we had processes that were fundamentally broken and we had to start somewhere low down, and Lean for me was the answer. We decided to concentrate on the framework, getting the basics right first.
So, the Director of Quality at VM thinks that VM's processes are "fundamentally broken". Reading some of the stuff here, they still are.