Originally Posted by Mayhem

Yes same for me mate, also in Welwyn Garden City (AL7)

I called support this am, put on hold for about 15 mins (unacceptable) and finally spoke to a lovely Indian gent (couldn't understand a word) who tried to blame my PC (as seems to be part of the script). Said he'd send an Engineer out for the 16th!!!!! 10 DAYS!!!!!! Now totally p'd off and thinking of getting a BT line I managed to calm myself down.
I work from home a lot and cannot afford to be without the internet for 10 days without an explanation. Lukily my neighbour let me use his wireless connection so I could get my emails and perhaps a bit of work done without travelling into the office.

Anyway, he called me back at about 11:30am and told me there was a problem in our area and it should be sorted this afternoon at about 2 or 3pm.

I'm sorry, I know there are people who work for Virginmedia who use these forums and yes they appear to be very helpful but when you ring customer services and speak to someone thousands of miles away who clearly doesn't have a clue about IT and whose only advice seems to be the old classic "switch it off and back on again" I'm sure you can understand why people think Virginmedia's normal customer support route stinks like Ghandi's flip flop. (I work in software development so I'm not a total PC noob)

So please, can anyone at Virgin please give us an update?

If this helps:
Cable Modem Status
Item Status Comments
Acquire a Downstream Channel 323000000 Hz Locked
Connectivity State In Progress Ranging Complete
Boot State In Progress Waiting for DHCP Offer

Cable Modem Downstream
Downstream Lock : Locked
Downstream Channel Id : 72
Downstream Frequency : 323000000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : 5.2 dBmV
Downstream SNR : 39.0 dB


Cable Modem Upstream
Upstream Lock : Locked
Upstream Channel ID : 4
Upstream Frequency : 47400000 Hz
Upstream Modulation : QAM16
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 46.5 dBmV
Upstream Mini-Slot Size : 2


Cable Modem Operation Configuration
Network Access : Denied
Maximum Downstream Data Rate : --
Maximum Upstream Data Rate : --
Maximum Upstream Channel Burst : --
Maximum Number of CPEs : -1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled


First Time Last Time Priority Description
Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Time Not Established Time Not Established Information (7) MAP w/initial maintenance region received
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) Beginning initial ranging...
Time Not Established Time Not Established Information (7) downstream time sync acquired...
Time Not Established Time Not Established Information (7) Downstream sync ok
Time Not Established Time Not Established Information (7) starting ds time sync acquisition...
Time Not Established Time Not Established Information (7) Locked on the downstream. Waiting for UCDs...
Time Not Established Time Not Established Information (7) Downstream lock ok
Time Not Established Time Not Established Information (7) Sync Start
Fri Nov 06 13:25:59 2009 Fri Nov 06 13:25:59 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Time Not Established Time Not Established Critical (3) DHCP FAILED - Request sent, No response
Time Not Established Time Not Established Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Nov 06 13:15:24 2009 Fri Nov 06 13:15:24 2009 Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Nov 06 13:12:03 2009 Fri Nov 06 13:12:03 2009 Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Nov 06 13:08:54 2009 Fri Nov 06 13:08:54 2009 Critical (3) No Ranging Response received - T3 time-out
Fri Nov 06 13:08:40 2009 Fri Nov 06 13:08:40 2009 Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC f...
Fri Nov 06 13:08:29 2009 Fri Nov 06 13:08:29 2009 Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Nov 06 13:05:09 2009 Fri Nov 06 13:05:09 2009 Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Nov 06 13:08:47 2009 Fri Nov 06 13:08:47 2009 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Fri Nov 06 13:01:33 2009 Fri Nov 06 13:01:33 2009 Critical (3) Received Response to Broadcast Maintenance Request, But no Un...
Fri Nov 06 13:01:01 2009 Fri Nov 06 13:01:01 2009 Critical (3) Started Unicast Maintenance Ranging - No Response received - ...
Fri Nov 06 13:00:25 2009 Fri Nov 06 13:00:25 2009 Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Nov 06 12:57:09 2009 Fri Nov 06 12:57:09 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Fri Nov 06 12:57:01 2009 Fri Nov 06 12:57:01 2009 Critical (3) No Ranging Response received - T3 time-out
Fri Nov 06 12:56:57 2009 Fri Nov 06 12:56:57 2009 Critical (3) No Ranging Response received - T3 time-out
Fri Nov 06 12:56:51 2009 Fri Nov 06 12:56:51 2009 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...
Fri Nov 06 12:56:48 2009 Fri Nov 06 12:56:48 2009 Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Nov 06 12:53:35 2009 Fri Nov 06 12:53:35 2009 Critical (3) DHCP FAILED - Discover sent, no offer received
Fri Nov 06 12:50:17 2009 Fri Nov 06 12:50:17 2009 Critical (3) DHCP WARNING - Non-critical field invalid in response.
Fri Nov 06 12:50:09 2009 Fri Nov 06 12:50:09 2009 Critical (3) No Ranging Response received - T3 time-out
Fri Nov 06 12:50:03 2009 Fri Nov 06 12:50:03 2009 Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM/Q...

---------- Post added at 14:17 ---------- Previous post was at 13:57 ----------

Oh and I can't find a ticket number for this online either...