Quote:
Originally Posted by Paul M
Not true at all. At no point did the rep attempt to blame my equipment. He clearly stated it was a VM problem as soon as he did whatever he did to my CM remotely, even before it became clear that his attempts were failing and an engineer visit would be necessary.
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Unfortunately that's not been my experience the last 3 times I've called them. Everytime some guy in India
has initially told me there is no fault with my connection and it must be a config issue with either my router (even when it wasn't connected) or my PC settings. I've worked in IT for 7 years, I'm not some daft old granny who doesn't know how to switch it on but that's always the way I've been spoken to when I call 151.
Guess what, each time I've called it has been a fault at virginmedia's end.
Don't get me wrong, when it works i'm very happy with the service but calling them with an issue is always painful. If you don't get cut off, you get someone who doesn't really know what they are doing and can only arrange an engineer instead of passing you to a technical guy who can properly diagnose the problem, which lets face it would be the best solution instead of the default arrangement of an engineer BS which is more often than not unnecessary and no doubt costs the company more money in the long run.
Maybe if you could suggest a way to speak to an virginmedia IT professional in the UK when I call then maybe I might have a better experience next time.
