[Mayhem]

You're lucky! I was offered one in 10 days time, pathetic service.

Now they've called me back and cancelled the engineer as they say it's a fault in my area, only they didn't give me a ticket number and when I check the service status online (using my neighbours wireless BT connection) there are no faults listed for my area!

The Virgin (rep) also said it would be fixed by 2 or 3pm this afternoon, it's now twenty past eleven PM and it's still not working.

I'm not the only one with this issue in my area, Welwyn Garden City, AL7

So what's going on?

I'm seriously considering cancelleing EVERYTHING with Virginmedia and switching to Sky, not because of the products. I've been happy with Virginmedia (and NTL) for years but when it goes wrong and you have to make the dreaded call to what they laughingly call customer services it just makes you want to kill someone.

The first thing they always try to do is blame you or your equipment, it's never Virginmedia's fault until you prove it to them and even then they're reluctant to do anything about it. One time recently I called and when I eventually got through (after several cut offs) the guy told me they couldn't do anything because I use a router and that must be the problem, never mind that I have 2 pc's and I'd tried both of the with a direct connection to the modem, he just wouldn't accept that the issue was at their end. Low and behold after he booked an engineer but the problem suddenly disappeared a couple of hours later without me doing anything! Hmmmmm must have been my router all along eh? /facepalm