[Mezzle]

Earlier today, a problem manifested itself earlier where my internet connection became extremely sporadic.

I am unable to ping any server, and am also unable to ssh into my own server in London.

First call, I was cut off.

The first tech support person cut me off when I told him that while my web browsing was working.

The second tech (Sachin) didn't seem to understand that my issue was with other services than the web. I asked to be transferred to second line support, was transferred to customer services, who seemed confused when I gave them my technical issues. They then transferred me back to tech support, where I got cut off while the line was cut off while on hold in the queue.

The third tech support (didnt take his name) transferred me straight through to a supervisor (Abbas), as requested. This supervisor didn't seem interested in addressing the issue with the tech support agent, so I discussed my problem with him, telling him that I couldn't ping google.com.

He then asked me for the output of ping, so I told him, and was told that that was not possible, as the numbers should be "sent 4" or similar.

I don't use Windows, and told the supervisor this at the start of the call, but offered to run the equivalent commands. He seemed unhappy when I told him that I was sending more than 4, even though I told him that I was recieving 100% packet loss. I was also told that it was not possible to send out pings and not get anything returned.

I was then told that because I didn't run Windows, or Mac OSX (I infact, run Ubuntu) that I couldn't be supported.

*sighs* It seems that even given the problem, a breakdown, and the information they requested, that these tech support people don't seem to have the ability to think outside of the box.

Now I can't recieve my email....

*sigh*

-- Edit --
Oh, and at one point the Supervisor cut out - sending me into a flurry of swearing and throwing things round the room.
Then my mobile rang.... Nice touch... but really doesn't make up for it