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**Paul** · 06-11-2009, 21:48

Yep, even us admins are not immune to failed VM internet.

My CM decided to give up at 1:50pm on Wednesday afternoon. I contacted VM support when I got home from work (after trying the usual, power cycle, reboot, etc).

The CS rep attempted to start the modem remotely, with little sucess, and after consulting his "next tier" decided i needed an engineer visit.

So far I was ok with things, they tried, they failed, so a visit was needed, faie enough. However, it then transpired that no visit was possible until next week (Monday).

Five days - not Happy. Im currently running off an O2 mobile dongle.

As a result of this I have arranged to switch my phoneline away from VM back to BT - why ? So that I can then add the Free Sky Internet package to my sky account, providing me a backup in case of any future failures. This can (unfortunately for VM) only be provided via a BT line.

06-11-2009, 21:48	#1
Paul Dr Pepper Addict Cable Forum Admin Join Date: Oct 2003 Location: Nottingham Age: 63 Services: IDNet FTTP (1000M), Sky Q TV, Sky Mobile, Flextel SIP Posts: 30,755	Internet dead as a dodo Yep, even us admins are not immune to failed VM internet. My CM decided to give up at 1:50pm on Wednesday afternoon. I contacted VM support when I got home from work (after trying the usual, power cycle, reboot, etc). The CS rep attempted to start the modem remotely, with little sucess, and after consulting his "next tier" decided i needed an engineer visit. So far I was ok with things, they tried, they failed, so a visit was needed, faie enough. However, it then transpired that no visit was possible until next week (Monday). Five days - not Happy. Im currently running off an O2 mobile dongle. As a result of this I have arranged to switch my phoneline away from VM back to BT - why ? So that I can then add the Free Sky Internet package to my sky account, providing me a backup in case of any future failures. This can (unfortunately for VM) only be provided via a BT line. __________________ Baby, I was born this way.