The only number that can help is 151 from a Virgin phone line or 0845 454 1111 from any other phone and if you get through ask what the issue actually is that is causing this.
By now the will be a large queue to get through to them as we are very busy.
The other option is via the Newsgroups
Tech Support via Newsgroups.
virginmedia.support.broadband.cable is the one that you want to use and here is the set up link
http://www.virginmedia.com/customers...ress-exntl.php