Thread: People affected by modem ready light going off, post here!
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Old 05-11-2009, 07:08   #93
pabscars
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Join Date: Oct 2008
Location: warrington
Age: 54
Services: TiVo, 75 Smeg Broadband
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pabscars has reached the bronze age
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Re: People affected by modem ready light going off, post here!
Quote:
Originally Posted by pointy shadow View Post
Thanks Broadbandings.

Any idea how long it takes for them to investigate this? The guy on the phone said that there is no timeline or SLA for things like this to get resolved. Surely thats not the case?

I don't know if this will help, but when I first had VM's services 1st installed I was told I was in the walled garden and also pre-provisioned.

It did originally take 2 weeks to get sorted but only when I complained to CS was the issue dealt with via UK customer support.

These guys were very helpful, one guy in particular who at the time even left me his number to call if I had any further problems.

I purposely didn't retain his number, so as not to become a pain in the proverbial, or risk getting him in trouble.

So my point is, either wait it out whilst keeping your fingers crossed, or kick up a fuss and make a complaint to CS, it worked for me.
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