No explanation. It's only been installed 6 weeks and there was no special offer.
I got to the point that I didn't want an explanation in the end, I just wanted it resolved. It's sad that it takes an hour an a half, 5 agents and a lot of stress to get it sorted.
At least there is 1 agent at VM that deserves his pay packet tonight
---------- Post added at 23:14 ---------- Previous post was at 23:13 ----------
1000 posts. At least it was a good one and not a whinge like the 2/3 previous!