Thread: Virgin Disgraceful Support Again!
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Old 04-11-2009, 21:11   #4
sollp
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Join Date: Mar 2005
Location: here
Age: 57
Services: Virginmobile,Sky TV, ZEN 76Mb,ZEN Phone line.
Posts: 1,288
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Re: Virgin Disgraceful Support Again!
Quote:
Originally Posted by Acathla View Post
An hour in I spoke to someone who understands the situation although he decided he wants a £20 activation fee from me to put me back up to 50meg. I've paid everything already and will not pay more just for an error VM made. Ultimately he decided he couldn't help and hung up on me. I am now really angry and this is getting a joke.

VM are really a disgrace.

---------- Post added at 21:25 ---------- Previous post was at 21:22 ----------

Is there a VM employee on tonight that can sort this for me? I want a switch pushed to put me back to 50meg.

Grrrrrrrr...

---------- Post added at 21:34 ---------- Previous post was at 21:25 ----------

Speaking to someone else now - although he's put me on hold. Does anyone else hate hold as much as me? lol

---------- Post added at 21:39 ---------- Previous post was at 21:34 ----------

Sorted! wow I wasn't expecting that.

He spoke to his supervisor and he got it back up - back up to full speed again.



(For how long....)

(cynic)
Was there an explanation of why it downgraded in the first place?
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