Well, it appears that my case has been escelated to the "IT Department" as the guy said tonight that there was a block on my internet and they couldnt lift it. I asked to get put through to the IT Dept but he said that they cant directly transfer calls through.
Moldova - I am assuming that you are a Virgin Media employee. Mark and myselfs problem is that the people from contact centres abroad employed by Virgin do not want to go any further than what is laid out in front of them. When I told the guy tonight that I was connected to my modem and viewing the log files he said that wasn't possible. This is just one example of the level of knowledge of the foreign agents and I do feel that if I were given the chance to speak to someone in the UK they would be able to understand my own problem. If you use the actual hardware yourself it is obvious that you will have more of a technical understanding of the product.
Any chance of helping me out please? It is frustrating to say the least having to go without services due to them being turned off by Virgin. If they could even turn them on till the engineer visits on Saturday it would still give me a chance of getting connected again.
