Quote:
Originally Posted by Moldova
I have posted this below enough times for everyone to know it by now 
Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.
As previously said by Mags we in the UK call centres do not work from a script as the are to many variables involved when running diagnostics, plus we use our own knowledge and skill in our job everyday, and some of us actually post on forums as well. |
i completely agree with you, and thats why i haven't slated the uk call centres.
those numbers posted above are completely useless to me though, as it takes me to people who are not based in the uk, and are the complete opposite from the UK based guys in terms of knowledge and skills. they don't use they're own knowledge (because they've never used the uk based service in their life) and they're only skill is to frustrate paying customers by their inability to understand a technical issue.
i'm not saying it's they're fault - it's virgin media's fault for relying on such people outside the uk who have proven time and time again that their knowledge and expertise is almost non-existent unless what the customer is calling about is on their screen. there's no thinking outside the box with the non-uk based contact centres.
is there a number for getting through to someone in the uk based technical support area's?
P.S i am not racist in anyway at all, and if the service provided by contact centre's outside the uk was better, i'd be happy with it no matter which country it was in, but the fact is it's not.