Quote:
Originally Posted by markovts
rob - the 0845 number i posted was the general landline number to contact virgin media, and option 2 is for technical support. I was posting this with a hint of sarcasm as the "technical support" agent i spoke to told me this was his direct number, when quite obviously it wasn't.
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I have posted this below enough times for everyone to know it by now
Tech Support is open 24/7 on 151 from your Virgin Media Phone. It's absolutely free.
Or call 0845 454 1111 from any other phone line.
Quote:
Originally Posted by markovts
I can appreciate they work to a script, but when thats all they can rely on and have no other technical knowledge/know how/experience on actually using the service, it's pointless asking them to help because you end up being the one explaining to them how the service works. I actually had one guy telling me i wouldn't be able to connect to my wireless router if my modem wasn't plugged in.....show you what we're up against.
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As previously said by Mags we in the UK call centres do not work from a script as the are to many variables involved when running diagnostics, plus we use our own knowledge and skill in our job everyday, and some of us actually post on forums as well.
This thread has become a must read as it has been hijacked by Welshchris from Hazankos original subject and the ongoing thread makes me laugh every time I read it..
I know you have issues Welshchris so this is not in anyway getting at you.