Quote:
Originally Posted by Chris
Mags, I think the assumption is based on customers whose only experience of VM CS is speaking to India ... many more of the people that come through to your extension are going to be almost pitifully thankful just to be speaking to someone who is empowered to deal with the issue rather than merely categorise and close it down.
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Chris, that is so very, very true. I would pay to speak to UK support even if Indian support remained free. The difference in competence levels is staggering.