Cable Forum - View Single Post - Cable Modem 250, works on usb but not on ethernet

TOSH1 · 04-11-2009, 17:50

Hi

I have a ntl cable modem 250.

I contacted Virgin Media around 3 months ago and they asked me to use the usb to connect to the internet which I did.

The problem is that I have recently brought a Belken wireless router and want to use the ethernet link instead. I plugged the cable directly onto the ethernet port of the cable 250 and this did not work. I contacted Virgin faults and said that it was a driver issue and my computer was faulty. I find this hard to believe because the same computer ethernet works fine at my brothers house. I then tried a laptop ethernet connection and this also did not work as well as different ethernet cables.

None of these things worked. When I explained that to Virgin they hung up. I didnt bother to ring back as I waited over an hour to get through the first time round.

When the ethernet cable is plugged in, the power lights come on as well as the sysnc nd ready light but not the enet light. when the usb is used the usb light is on.

Any suggestions?

04-11-2009, 17:50	#1
TOSH1 Inactive Join Date: Nov 2009 Posts: 8	Cable Modem 250, works on usb but not on ethernet Hi I have a ntl cable modem 250. I contacted Virgin Media around 3 months ago and they asked me to use the usb to connect to the internet which I did. The problem is that I have recently brought a Belken wireless router and want to use the ethernet link instead. I plugged the cable directly onto the ethernet port of the cable 250 and this did not work. I contacted Virgin faults and said that it was a driver issue and my computer was faulty. I find this hard to believe because the same computer ethernet works fine at my brothers house. I then tried a laptop ethernet connection and this also did not work as well as different ethernet cables. None of these things worked. When I explained that to Virgin they hung up. I didnt bother to ring back as I waited over an hour to get through the first time round. When the ethernet cable is plugged in, the power lights come on as well as the sysnc nd ready light but not the enet light. when the usb is used the usb light is on. Any suggestions?