Thread: People affected by modem ready light going off, post here!
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Old 04-11-2009, 11:32   #55
pabscars
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Join Date: Oct 2008
Location: warrington
Age: 54
Services: TiVo, 75 Smeg Broadband
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Re: People affected by modem ready light going off, post here!
Quote:
Originally Posted by markovts View Post
Mags, i'm not referring to UK based call centre's. but my problem is how do we get to speak to a uk based call centre to explain our problems and get proper technical support? any time i always ask to speak to someone in the UK for technical support (simply because i know you guys use the service, don't read from a script because you actually do have genuine technical knowledge) but i'm always told there's no specific number for you guys and i can't be put through - which is frustrating.

one of the guys in my work has 50 mb bb, and has just been put through to a team in liverpool to help him, only because he's on 50mb. This guy then told him he'd help him log onto the modem, pull some logs from it etc and try to pinpoint the problem. However us 20mb and lower punters get dumped in the scrap heap and get told to "reboot our modem for 1 minute", "try it without a wireless router", "lick your ear and hold your thumb in the air for 37.7 seconds exactly while hopping on your nose".......
If you are unhappy I would recommend making a formal complaint to customer services.

I did (via email) this when I was on 20Mb, and had a response quickly and had my issues dealt with by UK support, the guys over here are extremely helpful and will go above and beyond to help get your issues sorted.

I would also recommend upgrading to 50Mb, I know it might be a few extra quid a month but the support staff really are bees wotsits.

I appreciate what your saying as I know just how frustrating it can be when dealing with India.

For me upgrading to 50Mb was money well spent, and although Ive had issues with it at times, getting through to UK staff every time saves the already on set of grey hairs from advancing all the sooner.
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