Cable Forum - View Single Post - People affected by modem ready light going off, post here!

markovts · 04-11-2009, 10:06

rob - the 0845 number i posted was the general landline number to contact virgin media, and option 2 is for technical support. I was posting this with a hint of sarcasm as the "technical support" agent i spoke to told me this was his direct number, when quite obviously it wasn't.

pointy - i'll email you it now.

I can appreciate they work to a script, but when thats all they can rely on and have no other technical knowledge/know how/experience on actually using the service, it's pointless asking them to help because you end up being the one explaining to them how the service works. I actually had one guy telling me i wouldn't be able to connect to my wireless router if my modem wasn't plugged in.....show you what we're up against.

04-11-2009, 10:06	#48
markovts Inactive Join Date: Nov 2009 Posts: 9	Re: People affected by modem ready light going off, post here! rob - the 0845 number i posted was the general landline number to contact virgin media, and option 2 is for technical support. I was posting this with a hint of sarcasm as the "technical support" agent i spoke to told me this was his direct number, when quite obviously it wasn't. pointy - i'll email you it now. I can appreciate they work to a script, but when thats all they can rely on and have no other technical knowledge/know how/experience on actually using the service, it's pointless asking them to help because you end up being the one explaining to them how the service works. I actually had one guy telling me i wouldn't be able to connect to my wireless router if my modem wasn't plugged in.....show you what we're up against.