Quote:
Originally Posted by Broadbandings
Pointy - engineer visit is the fastest way to resolve this in most cases, your modem is trapped in broken walled garden.
When this is fixed you may see an improvement - try a post to the newsgroups see if reprovisioning your existing modem would help.
In other news this thread is a mess, there's at least 3 distinct issues here none of which are related. Signal issues, walled garden / provisioning issues, modem problems, bleh.
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Cheers. However my modem wasnt put into the "walled garden" before the guy from the helpdesk messed about with it.
Mark - will get that number from you later on since it has been removed.
Not that I would do such a thing but I wonder if the cloned modems are also having the same issues.
---------- Post added at 11:00 ---------- Previous post was at 10:55 ----------
Quote:
Originally Posted by Rob M
I've removed individuals' names and direct dial numbers from a post further up this thread as I doubt they gave permission for them to be made publicly available.
If everybody 'phones through to an individual then all that will happen is that they will be swamped and not in a position to help anybody at all.
There are official support channels, best bet is to use them. If you get no joy there then you need to complain, and continue to escalate that complaint until things get fixed.
Circumventing the correct channels causes more problems than it solves.
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Hi Rob,
It is highly unlikely that the 0845 number Mark posted will get you through to an individual as it just goes into the call centre queue.
The official support channels are a joke - they guys couldnt understand me and were absolutely no help at all. I would go as far as saying that I have forgot more about networks than what they know about them. Fair play they have a script that they have to work to but I have been working with networks for over 10 years now and despite repeatedly asking them if they can transfer me to the escelated technical department they said that it would not be possible to transfer me. Complaining is all fair and well but not when you need to stay on hold for 45 minutes to do so.
Going throught the correct channels causes more problems than it solves IMO.