Cable Forum - View Single Post - People affected by modem ready light going off, post here!

markovts · 04-11-2009, 09:40

pointy - the only guy in the UK who apparently deals with technical issue's is a guy called [Mod Edit (Rob M): Removed], but you have to pre-book your time with him. he's only available if you phone to cancel because of the amazing technical support you get from the department who read from a script and have no technical knowledge whatsover.

you can however call 08454541111 and press option 2, and it'll take you DIRECTLY to a guy called [Mod Edit (Rob M): Removed] - aye i know, i laughed when he told me this was his direct number last night too.

it's pointless calling technical support, you never ever get the same reason twice, if your problems not on their script they don't know how to help you, and to get you off the phone they tell you to keep trying for 15 minutes and call back if it's still a problem.

i've had this problem for the past 2 days, and to be honest i've given up any hope of getting any help on it, even though sense dictates it's a area issue - but technical script.....sorry support, can't seem to grasp this.

04-11-2009, 09:40	#43
markovts Inactive Join Date: Nov 2009 Posts: 9	Re: People affected by modem ready light going off, post here! pointy - the only guy in the UK who apparently deals with technical issue's is a guy called [Mod Edit (Rob M): Removed], but you have to pre-book your time with him. he's only available if you phone to cancel because of the amazing technical support you get from the department who read from a script and have no technical knowledge whatsover. you can however call 08454541111 and press option 2, and it'll take you DIRECTLY to a guy called [Mod Edit (Rob M): Removed] - aye i know, i laughed when he told me this was his direct number last night too. it's pointless calling technical support, you never ever get the same reason twice, if your problems not on their script they don't know how to help you, and to get you off the phone they tell you to keep trying for 15 minutes and call back if it's still a problem. i've had this problem for the past 2 days, and to be honest i've given up any hope of getting any help on it, even though sense dictates it's a area issue - but technical script.....sorry support, can't seem to grasp this.