[joglynne]

Originally Posted by Welshchris

Retrovertigo i know what u mean about resetting the modem not helping. As ive stated before on here its been happening to me since August and i was told basically by 2 senior network engineers that i couldnt prove it was happening and i was a liar.

A Few days later one of their collegues was on a call out and witnessed the same thing where a modem wouldnt lockon for over 2hrs. Since then more and more people in Swansea have come forward with the same issue yet Virgin are dragging their feet saying its our computer thats the problem and nothing to do with the network and when they did admit it was a BSR issue they didnt know where the fault was and still dont know how to fix it.

Not wanting to cause any offense but wouldn't it be more productive to open a thread that will deal with your specific issues rather than have your problem diluted by other flashing light/modem issues that this thread will attract due to it's title?