Please help am tearing my hair out. Have been having really slow download speeds over last month. Called technical support and they said there was no issues and there was a high utilization in my area. So I phoned up to disconect my service and leave as I am fed up with my speeds of between half a meg and 1.5 meg. I have found out that my low speeds where due to traffic managment after a conversation with customer support. I don't use my connection excessively and am always well within the traffic managment limits. The figures customer support where quoting where just wayout and crazy. He said one day I had downloaded 8Gig and I know for a fact that is just crazy. Well after my conversation and complaining my speed is now mysteriously gone back up to 10 Meg. I am really worried someone may have hacked my wireless connection. I do have strong encyption. Or maybe someone as cloned my modem. I could not understand why connection only runs at full speed at 2am in the morning. I am concerned that Virgins records of my usesage are nothing near my actual use. What can I do ? Spent a hour on the phone today and don't apreciate been called a excessive user and practically a liar when I said I am not anyhwere near a excessive user. I only use my connection for the odd stream. Most of the time I am just doing general web non intense browsing. Have no spyware or viruses or programs runing in the background.
---------- Post added at 14:56 ---------- Previous post was at 14:53 ----------
PS. Haven;t even used my connection today and was traffic managed down to 512 to 2Meg