Hi.
New VM user here. ( Service installed on Thursday 29th of October )
I was wondering if someone could help me with a major problem with my Internet service.
The Internet shuts off randomly and doesn't re-sync for maybe 8+ hours, sometimes the next day.
First day everything was working fine. No problems at all. The 2nd day, things went downhill. The net cut off @ 2pm and didn't return till 11pm. The next day, the net cut off at 1pm yesterday and returning 14:20 today.
I've phoned Virgin and they tell me there's no fault on my line. So they've booked an Engineer for Wednesday 4th.
Has anyone experienced any such problems?
Any help would be appreciated. Thank you.
More Info:
Location: SE5, Camberwell
Modem Type: Virgin Media 256 modem
Status:
Quote:
Downstream Lock : Locked
Downstream Channel Id : 0
Downstream Frequency : 586750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 6952 Ksym/sec
Downstream Interleave Depth : taps12Increment17
Downstream Receive Power Level : -3.1 dBmV
Downstream SNR : 38.1 dB
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Quote:
Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 54.0 dBmV
Upstream Mini-Slot Size : 2
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