martyh

if i don't like a particular brand of beans i don't buy them,i buy another ,if i am unhappy with a service ,i don't use it ,i go some were else,i used to be with sky but was unhappy about their service so i switched to vm ,if i beome so unhappy with vm service (and time will tell cos my 50meg gets installed on wednesday)then i will leave vm and cherrypick the best of sky and vm's services or even bt (shudder)
what you are doing although good in principle is just getting vm's back up because they can't please you, and we can't see past the "rant"because there are no facts for us to judge
The only conclusion i can come to given the info from the blog is that vm had a fault/faults reported and started a investigation and worked through the most likely causes first and eventually sorted it .
so if i were you i would take a chillpill and relax ...oh and seriously think about taking that blog down cos it's seriously deflamitory towards VM and unless you have all the facts to back it up then be carefull