[Pierre]

Originally Posted by cllp1975

Please feel free to correct me and I will gladly update the site. However, I don't think any of my facts are wrong per say - perhaps incomplete in places.

And Virgin would be better off engaging with me than sueing me. I could quite happily sue them on a number of factors, but I'd much rather create an open dialogue.

From Blog site: We don't want you as a customer....

They are continuing to offer a service that most customers can never hope to get

Can you prove that "most" customers can never hope to get it??????

Blog Site: Wifi Woes.

2.4ghz is a standard frequency and there is nothing wrong with it. 5ghz is relatively new and 5ghz equipment can cost approx 20% TO 30% more. 2.4ghz is adequate for the vast majority of users. Most machines out there will have 2.4ghz network cards too.

Why should VM increase the costs of the routers they provide to cater for what is, at the moment, a small percentage of users.

If you want higher end spec equipment then buy it yourself.

By the way how old is your machine and what frquency is your network card? could you even use the 5ghz?

Blog Site:They don't tell you. Because they don't know.

Make sure ALL your equipment is set to "100MB/Full Duplex". Dunno what that means? Why should you? Dunno how to do it? Well neither do most Virgin engineers

VM have several hundred engineers, + technical support staff. I assume you have spoken to them all, or surveyed them to come to that conclusion?

Now I should be helping you here. Except I can't - because depending on the components in your computer and which version of Windows/MAC OS/Linux you have, the process is different. Better ask the bods at Virgin then, eh? Oh... no... wait.... You can't.

They can they phone support, or they can look on the internet - you did. And if you did and managed to quickly become an authority on it then so can anyone else.

Blog Site:It Ain't What You Do, It's The Way You Encrypt It

As posted above, you're rant about WEP & WPA is just plain incorrect.


Blog Site:Connective Defective

I had a technician around once a month checking the signals coming into our house, because of dropped broadband signals, crap speeds and the V+ service going bananas. And they'd come, and off they'd go and the problem would reoccur.

Finally, we discovered last month that the little box in the wall with "ntl" on it was faulty. They could have checked that in the first place. But... nah.

So after much fault finding they found out what the issue is and resolved it. Do you know what in the termination box was faulty? how obvious the fault was? if the fault was similar to other types of fault?

No you don't, so you can't summise that the actions taken up until finding the issue with the termination box were erroneous.

Blog Site:Pilot The Drop

Perhaps someone should have checked it sooner??

Perhaps, but it doesn't work that way in business and managing resource. But what happend was that you reported a fault and the fault was resolved?

blog site: Drop The Pilot

All these problems. Go over to sites like Cable Forum and you'll see a catalogue of problems and disgruntled customers. And yet, whilst they're stll not able to deliver the service they offer, they're already piloting even faster broadband (up to 200meg) in parts of the country.

It's called development, there's also many happy VM customers on this site too.


Blog Site: Beware of the Neighbours....

Virgin Media's super-duper 50meg broadband service doesn't have any kind of traffic management. What that means is that anyone can upload and download as much as they like without any reprisals.

which is a major attraction

There's only a limited capacity on any network. And it's very difficult to gauge what other people are using their broadband for.

And there's very little they can do about it. And if that happens.... your broadband speed is screwed. Permanently.

No it's not, wrong, wrong, wrong.

Blog Site: Whats the Beef?

And of course, given that Virgin seem incapable of teaching people how to use their own service, I feel morally obliged to make sure that you have access to all the info.

So it's VMs fault that you find it hard to grasp the basics of wireless networking. VM shouldn't have to "teach" you anything. All VM provide is a cable capable of providing 50mb. They can try and help and advise you on how to set up your wireless router but if you are totally inept at doing to then I would have brought in someone who knew what they were doing to help you.

Blog Site:The Clue Flux Plan

Just stop winging.