Cable Forum - View Single Post - why do customer sales not tell the full story

jellyfish · 30-10-2009, 10:39

I am an existing customer, been with VM since 1998..last week upgraded to XL BB and XL TV .. was said 48 pounds a month by sales person.. not bad I thought ... got my welcome letter (not sure why as I am a existing customer) and on it it says Xl TV 13 pounds for first 3 months and then 23 pounds per month

errmmm..not been told this at the point of sale, am sure it breaks some Sales of Goods Act not telling me this 3 month special deal

anyway going to phone up and complain

and on top of this, my XL BB has been terrible, only getting 5-6 MB speeds (where as on my L BB used to get good 9 MB speed) however credit where credit is due, VM did give me a 12 pounds discount for this speed - and also its a fault as confirmed by VM Network Team)

30-10-2009, 10:39	#1
jellyfish Inactive Join Date: Jan 2007 Posts: 96	why do customer sales not tell the full story I am an existing customer, been with VM since 1998..last week upgraded to XL BB and XL TV .. was said 48 pounds a month by sales person.. not bad I thought ... got my welcome letter (not sure why as I am a existing customer) and on it it says Xl TV 13 pounds for first 3 months and then 23 pounds per month errmmm..not been told this at the point of sale, am sure it breaks some Sales of Goods Act not telling me this 3 month special deal anyway going to phone up and complain and on top of this, my XL BB has been terrible, only getting 5-6 MB speeds (where as on my L BB used to get good 9 MB speed) however credit where credit is due, VM did give me a 12 pounds discount for this speed - and also its a fault as confirmed by VM Network Team)