Re: 7 engineer visits to identify fault (still not fixed)
An update - I've just realised that I've been given a 1-6pm appointment, which means taking the whole day off work. I rang to try and get this changed to 4-7 (considering my case history I thought I'd have some sympathy) but was told there are no evening appointments left until February 2010.
I was also told it is a 2-man job. The length of cable that needs replacing is under 3 metres, and all at waist height. Why the **** does this take 2 people? If I had the cable I could do it myself in 10 minutes tops.
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