Cable Forum - View Single Post - 7 engineer visits to identify fault (still not fixed)

stann0 · 29-10-2009, 16:19

My landline has been playing up for over a year. In that time I've had 7 separate VM engineer visits (each requiring time off work), only for the fault to re-occour days later.

The last two visits (last week and today) both identified faulty cabling between my house and the road. The guy last week said he could swap a couple of wires over to avoid having to replace the cable - fool - it was broken again as soon as he left.

Finally on today's visit I have been told that my cabling will be replaced - in 3 weeks!

So in 15 months my landline has only worked properly for a few weeks, and I've had to take 7 half-days off work. My phone still isn't working and I have to wait a further 3 weeks. Does this seem like a reasonable level of service?

29-10-2009, 16:19	#1
stann0 cf.member Join Date: Oct 2008 Posts: 48	7 engineer visits to identify fault (still not fixed) My landline has been playing up for over a year. In that time I've had 7 separate VM engineer visits (each requiring time off work), only for the fault to re-occour days later. The last two visits (last week and today) both identified faulty cabling between my house and the road. The guy last week said he could swap a couple of wires over to avoid having to replace the cable - fool - it was broken again as soon as he left. Finally on today's visit I have been told that my cabling will be replaced - in 3 weeks! So in 15 months my landline has only worked properly for a few weeks, and I've had to take 7 half-days off work. My phone still isn't working and I have to wait a further 3 weeks. Does this seem like a reasonable level of service?