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AdamD · 28-10-2009, 13:27

I was offered a monthly recurring discount on my new, 50mb package, because they'd somehow wiped my account at VM and cancelled my broadband

It took about 2 hours to get it all sorted out again (See my other thread about the awesome customer service rep)
The other billing/customer service rep I spoke to during this decided to apply a monthly discount as a sorry/thankyou for your patience type deal
I to received a new contract through the post and it does indeed show the discount
I just hope it actually applies each month heh.

28-10-2009, 13:27	#9
AdamD Inactive Join Date: Nov 2004 Services: VM 50Mb Posts: 1,665	Re: Customer services stoop to new low I was offered a monthly recurring discount on my new, 50mb package, because they'd somehow wiped my account at VM and cancelled my broadband It took about 2 hours to get it all sorted out again (See my other thread about the awesome customer service rep) The other billing/customer service rep I spoke to during this decided to apply a monthly discount as a sorry/thankyou for your patience type deal I to received a new contract through the post and it does indeed show the discount I just hope it actually applies each month heh.