Cable Forum - View Single Post

Retrovertigo · 28-10-2009, 13:08

I have done everything I can to chase up the problems in my area. Including having the area manager call me himself to apologise and say they are aware of the issues. But even then they lied, saying they needed to "gather evidence from customers" that the speed was really bad. When I was then informed here, that in fact they can monitor speeds very easily.

This was my last resort to at least get a token gesture until the speeds are sorted. Heck, the twitter team have said they are going to try and get my reimbursement when it is sorted because they have acknowledged how bad it is where I live.

I'm aware that there is a bigger picture involved in improving speeds, but as long as VM admit there is a problem, while still shoving mailshots through the door every five minutes, pimping for customers where I live, then it is only ever going to get worse sadly.

28-10-2009, 13:08	#6
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	Re: Customer services stoop to new low I have done everything I can to chase up the problems in my area. Including having the area manager call me himself to apologise and say they are aware of the issues. But even then they lied, saying they needed to "gather evidence from customers" that the speed was really bad. When I was then informed here, that in fact they can monitor speeds very easily. This was my last resort to at least get a token gesture until the speeds are sorted. Heck, the twitter team have said they are going to try and get my reimbursement when it is sorted because they have acknowledged how bad it is where I live. I'm aware that there is a bigger picture involved in improving speeds, but as long as VM admit there is a problem, while still shoving mailshots through the door every five minutes, pimping for customers where I live, then it is only ever going to get worse sadly.