[broadbandking]

All companies have good and bad people working for them, mainly people lie as they have targets to hit and need to make sure that do what they can to hit those targets, however if have been misled I apolisge as this should not be the way, however speaking to the retentions team isn't going to sort your problem, you need to ring tech support and post on the newsgroups.

If the area needs more capcity adding this can take a while due to ordering equipment, man power, cost and lots more (which people dont understand)

As for the calls been recorded these are for training purposes and there is no way of any CS rep knowing if the call has been recorded plus this is for internal use so will not help your arguement in any way so its not VM fault its the agent and as pointed out posting his names on these forum can cause more issues for him.

Plus the Mod on here can contact the higher ups and see if they can help, best bet call tech support and log the fault call them after 0800 in the weekdays, then log it on the newsgroups if still you have no joy pm and mod and see if they can help.