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Retrovertigo · 28-10-2009, 11:48

Ah apologies. I did it as "proof" someone had given me their name. Though to be fair, his actions hardly earn him anonymity in my eyes.

Edit: it seems it depends on who you speak to at CS. I have just called them about where to write to complain about staff members, and the girl I spoke to instantly stuck me back on the disocunted price no questions asked. She was from the same dept as I had spoken to earlier, yet didn't have an issue with sorting me out.

Why do I never encounter problems like this with any other utility provider? It is always VM who I seem to get varying answers from depending on which member of staff you speak to. Infuriating.

28-10-2009, 11:48	#3
Retrovertigo Inactive Join Date: Nov 2003 Location: Manchester Posts: 481	Re: Customer services stoop to new low Ah apologies. I did it as "proof" someone had given me their name. Though to be fair, his actions hardly earn him anonymity in my eyes. Edit: it seems it depends on who you speak to at CS. I have just called them about where to write to complain about staff members, and the girl I spoke to instantly stuck me back on the disocunted price no questions asked. She was from the same dept as I had spoken to earlier, yet didn't have an issue with sorting me out. Why do I never encounter problems like this with any other utility provider? It is always VM who I seem to get varying answers from depending on which member of staff you speak to. Infuriating.