Quote:
Originally Posted by Feenix
That wasn't a physical problem with the modem. Given the time that techs have to fix the fault (that should have been fixed without a truck roll) a swap can be the fastest, simplest and most effective fix.
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Without seeing the notes or what was actually diagnosed I am not sure how you can say no truck roll required.
Rather a throwaway remark as for all we know the modem was flapping which requires a modem swap.