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Stuart_ · 27-10-2009, 17:55

I will leave my connection for a day or so, and reply back here with the news to whether it's got better/worse etc.

When we phoned BT to ask if they could actually do anything because it is actually their line, they just said the same thing as Virgin Media: that we are very far from our exchange, even though I told them about our neighbors connection.

I'm just worried that changing to BT will not end up in them sending out an engineer, and in fact, I go through the same cycle of terrible 'support' that Virgin Media have given me.

Oh and my 'Noise Margin' is at 3.7 db which is terrible.

I know this because I done some research on Wikipedia:

* 6dB or below is bad and will experience no sync or intermittent sync problems
* 7dB-10dB is fair but does not leave much room for variances in conditions
* 11dB-20dB is good with no sync problems
* 20dB-28dB is excellent
* 29dB or above is outstanding

27-10-2009, 17:55	#93
Stuart_ Inactive Join Date: Oct 2009 Posts: 55	Re: Small connection issue I will leave my connection for a day or so, and reply back here with the news to whether it's got better/worse etc. When we phoned BT to ask if they could actually do anything because it is actually their line, they just said the same thing as Virgin Media: that we are very far from our exchange, even though I told them about our neighbors connection. I'm just worried that changing to BT will not end up in them sending out an engineer, and in fact, I go through the same cycle of terrible 'support' that Virgin Media have given me. Oh and my 'Noise Margin' is at 3.7 db which is terrible. I know this because I done some research on Wikipedia: * 6dB or below is bad and will experience no sync or intermittent sync problems * 7dB-10dB is fair but does not leave much room for variances in conditions * 11dB-20dB is good with no sync problems * 20dB-28dB is excellent * 29dB or above is outstanding