Quote:
Originally Posted by Stuart_
I've really given up phoning the support line as they seem to know less, or want to know less about the entire situation - rather than give me support.
Packet Loss: All.
Ping: 65 ms.
Jitter: 2 ms.
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Hiya,
The high ping will have come from interleaving. BT's kit will have seen your line being unstable at some point, so it applies interleave in increasing amounts to try and stabilise it. The result of this interleave is higher pings.
Just leave it be for now, try and get that IP profile up and give the impression of a nice stable service. We need to get your service stable, keep it stable, then we can drop your interleave down, along with your SNR margin, to give you faster downloads and better pings.
If it drops at any particular time during the evening try and have a think about what happens at that time of day. Lights clicking on, heating, whatever. Many things can interfere with ADSL.
One major issue is how unhelpful your ISP are. They seem unlikely to want to push BT to get a specialist engineer out. See what we can do inspite of them.