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Stuart_ · 27-10-2009, 16:12

How can BT say this:

"Your exchange is ADSL enabled, and our initial test on your line indicates that it is VERY UNLIKELY you will be able to receive fixed 512Kbps or 256Kbps broadband service due to the very long length of your telephone line. However, your order will be accepted if you still wish to order. An engineer may need to visit who will, where possible, supply the broadband service."

But then, as the connection says I'm getting 1472 kbps.

What's going on? That's pretty much proof of the pudding: They say we cannot get better than 0.25 Mb/s, when that reading shows we are getting better than that (even though it doesn't seem to transfer through the router, because it doesn't make watching YouTube videos any faster, or make my PS3 work online or the laptop) and Sarah, our neighbor, gets almost 2 Mb/s.

Are they lying to me, or just haven't checked the line properly? I'd appreciate a reply, because I'm probably totally wrong here but the longer my connection continues to suck, the greater my frustration becomes.

I done the Postcode checker and got this:

"Your exchange is ADSL enabled, and our initial check on your postcode indicates that your line should be able to have an ADSL broadband service that provides a fixed line rate up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service.

Our check also indicates that your line currently supports a potential ADSL Max broadband line rate of 500Kbps or greater."

Are they retarded? Completely contradicting themselves.

Thanks.

27-10-2009, 16:12	#84
Stuart_ Inactive Join Date: Oct 2009 Posts: 55	Re: Small connection issue How can BT say this: "Your exchange is ADSL enabled, and our initial test on your line indicates that it is VERY UNLIKELY you will be able to receive fixed 512Kbps or 256Kbps broadband service due to the very long length of your telephone line. However, your order will be accepted if you still wish to order. An engineer may need to visit who will, where possible, supply the broadband service." But then, as the connection says I'm getting 1472 kbps. What's going on? That's pretty much proof of the pudding: They say we cannot get better than 0.25 Mb/s, when that reading shows we are getting better than that (even though it doesn't seem to transfer through the router, because it doesn't make watching YouTube videos any faster, or make my PS3 work online or the laptop) and Sarah, our neighbor, gets almost 2 Mb/s. Are they lying to me, or just haven't checked the line properly? I'd appreciate a reply, because I'm probably totally wrong here but the longer my connection continues to suck, the greater my frustration becomes. I done the Postcode checker and got this: "Your exchange is ADSL enabled, and our initial check on your postcode indicates that your line should be able to have an ADSL broadband service that provides a fixed line rate up to 1Mbps. However due to the length of your line the 1Mbps service may require an engineer visit who will, where possible, supply the broadband service. Our check also indicates that your line currently supports a potential ADSL Max broadband line rate of 500Kbps or greater." Are they retarded? Completely contradicting themselves. Thanks.